First step is to contact us, and to do that you can either submit an enquiry via our website, email us or call us and we'll quickly get enough information from you to provide you with a quote.

Please note that all Promosphere website enquiries will be reviewed by our sales team within 24 hours.

We will be in contact to obtain all required information including your company logo or printing requirements to provide a quote. Then to proceed with the order we'll just need you to sign the quote.

Your logo needs to be provided to us in a specific file format, please refer to the Artwork page of our website for instructions. If you need any help with this then don't hesitate to contact us.

Here is more information....






Add product to the online Enquiry Basket and submit your product enquiry. You will receive an email confirming your product enquiry and a Promosphere product expert will be in contact to work with you on an awesome product and design.



Send an email to and a Promosphere representative will contact you to discuss your enquiry.

Include the following information:

• Company name and address
• Contact name and phone number
• Product description or a brief (and we'll find you the best products)  
• Quantity or quantities to quote on
• Any colour, size or printing requirements
• Preferred delivery date (standard lead time is 2-3 weeks but can be faster depending on the product and branding)
• Delivery location



Call us on (03) 9314 5125 to discuss your enquiry. We are available Monday to Friday 9:00am – 5:00pm. Please leave a voicemail if we don't answer and we will return your call.



Unless otherwise stated, Promosphere require 50% deposit to be paid at the time of placement of the order. The balance will be invoiced upon delivery, with payment required within 7 days. 

Promosphere will only accept payment via EFT.



You will receive your goods in approximately 2-3 weeks once an order is confirmed and 50% deposit received. Some products can be processed faster so if you have a tight deadline please call us and we can discuss the possibility of meeting your time frame.

Please note that delivery is charged at cost and will be listed on your final quote.




To ensure you get exactly what you are after, we will supply accurate visual images of your customised products before you commit to the order. In this way, you can tweak and change them as desired prior to commencing the manufacturing process. If you would rather hold that custom product in your hand though, we can also produce a one off sample of your promotional item at a cheap rate. We understand the need to get a hands-on feel for the promotional gift beforehand and will do our best to make this as affordable as possible. In this way, you can save yourself from making a costly mistake in the future.




People love Promotional Products. The statistics don't lie!!!